Customer Service Improvements planned for Scugog

The Township of Scugog has commenced implementation of the Township of Scugog Information Technology Strategic Plan (ITSP) and Five Year Roadmap. The Implementation of the ITSP plan will consider how the use of technology can make the township more productive, enhance services and improve customer and staff experiences.

Some of the approved enhancements include more online services for applications, licenses, payments, and committee sign ups. Coming soon we will launch a new automated phone system, self-service kiosks, and hybrid council meetings for your choice of attending in-person or virtually.

We want to thank residents for their previous feedback on the development of our ITSP five year roadmap. Now that implementation has commenced, we are asking for your feedback to ensure we are addressing residents’ needs as we continue to roll out our technology enhancements.

Complete the myITfactor survey at my.scugog.ca/it by May 23, 2022 and be entered for a chance to win a $50.00 gift card.

Register to attend our virtual ITSP Implementation update to learn more about the strategy and projects now underway! Also, an opportunity will be provided for you to provide your input and ideas!

Date: Thursday, May 26, 2022

Time: 6:30 pm

Virtually: Microsoft Teams (link will be provided to registered attendees).

RSVP: clerks@scugog.ca.

Participants that attend the IT Update will also be entered for a chance to win a $50 gift card.

To stay up to date on the ITSP including the status of IT projects, visit my.scugog.ca/it and follow #MyITfactor Tech Tuesdays on social media to learn about our service enhancements.