Scugog Customer Service Enhancement
The Township of Scugog is very excited to begin the implementation of customer service enhancements brought forward by our newly confirmed five-year IT strategy. By doing so, we will provide our community innovative ideas to show our dedication to your customer experience. We are committed to enhancing IT, phone, and in-person services.
Please stay tuned as we implement the services found below throughout the next few years. We strive to modernize and enhance the customer experience, so be sure to submit your suggestions or ask a question below in order to help us optimize the services that we offer.
2022 MISA Awards
The Township of Scugog won the 2022 MISA Award for Customer Service Improvements Through Technology! This was presented to us for the implementations that have been made from our 5-year Strategic Plan. With improvements like online forms, WiFi access, and much more to follow, the Township of Scugog is always making improvements to make the customer experience faster and better! The systems found below are all going to be implemented to better serve our community!
A full list of award winners can be found here!
In keeping with our intentions to improve and enhance customer service, the Township of Scugog will be implementing the following systems. These tech improvements are part of our five-year Scugog IT Strategy that will see Scugog modernizing processes and services to better serve the community.
Customer Service enhancements 
of online fillable forms on the website
More online fillable forms will be added to our website throughout the year to make the submission of various forms such as boat launches and parking passes quicker and easier, saving time and effort. Benefits include an easier paperless format, 24/7.
Customer enhancement of WIFI access for residents for room rentals at Scugog Community Recreation Complex (SCRC)
WIFI access for room rentals at Scugog Community Recreation Complex (SCRC) will be implemented in the spring to make accessing the internet quicker and easier providing more opportunities for various rental types.
Automated new telephone system enhancement for residents
A new automated telephone system will be implemented in the spring to make finding the correct contact by phone quicker and easier, saving time and effort and connecting our facilities to the main office.
End users such as residents can easily search departments and the correct contact, as well as easier leave voicemails directly for the correct contact using the automated search feature.
Customer Service enhancements of online sign up for committees on the website
Online sign up for committees using Board Manager (escribe) will be added to our website late spring to make applying for advisory committees/boards quicker and easier, saving time and effort. Benefits include an easier paperless format, 24/7.
Customer experience enhancement of Hybrid Council Meetings
Enhanced hybrid council meetings will be implemented in the late spring to early summer improving the experience for those who choose to join virtually. End users such as residents will have an enhanced virtual council meeting experience. The choice to join in person or virtually will be for you to decide.
Customer self-serve Kiosk enhancement for residents
Self-serve kiosks for residents will be implemented in the fall to make accessing online services onsite at our facilities quicker and easier.
Customer Portal for Residents
A Customer Portal will be implemented in the fall to make the submission of various inquiries quicker
and easier, saving time and effort for both the public and staff. Benefits include proactive communication, file management, and paperless, 24/7 access – even onsite!
The portal will be more proactive, customer-centric approach to customer service on a digital platform. End users such as residents can easily check the status of their inquiry on this platform as well as follow up to the correct contact in this digital space.
Phase one will be implemented in Fall of 2022 and additional phases with new features will be added on over the next two years.
